Hansen CIS

In this brief, you’ll learn about:

• A CIS software portfolio that enables today’s utilities companies to become tomorrow’s next digitally driven experience companies.
• A commercial off-the-shelf software package that provides customer care in an easy, structured way by fully browser-based screens to perform all utility customer service processes.
• A CRM and Self-Care solution that empowers customers with account information and self-service tools, allowing Utilities to promote customer choice via a fully integrated customer portal.
• A configurable, scalable and complex billing & rating engine that handles all rate schedules, pricing structures, tax management and interval billing.
• How a solution can be configured to treat customers fairly with automated and tailored collections actions.