The Nordic energy and utilities sector is undergoing a profound transformation. Operators face mounting pressure from regulatory mandates, evolving customer expectations, and the rapid electrification of transport, heating, and industry. Legacy customer information systems (CIS) can no longer keep pace with these demands.
In this exclusive whitepaper, we explore why a modern CIS is not just a technical upgrade—it’s a strategic necessity. Learn how leading providers across the Nordics are rethinking their technology foundations to support real-time data exchange, customer empowerment, operational efficiency, and AI-driven engagement.
In this whitepaper, you’ll…
- Explore the role of CIS in enabling flexible pricing, renewables integration, and new business models.
- Discover how AI virtual agents and automation support scalable, personalised customer service.
- Learn about an innovative way to ensure compliance with complex EU and national regulatory demands.
- Evaluate key considerations for CIS modernisation, including cloud strategy, compliance, and scalability.
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Download the whitepaper to uncover key insights and practical strategies for evolving your CIS to support long-term competitiveness, compliance, and customer satisfaction.