We’re excited to introduce the Q3 2025 release of Hansen CIS for North American municipalities and utilities, a continuation of our mission to deliver innovation, efficiency, and real-world value at speed.
This release strengthens the Hansen CIS foundation with new APIs for real-time data integration and includes powerful new tools for reporting, communication, and user productivity. Together, these updates help utilities work smarter, ensure data accuracy, and stay ahead in a rapidly evolving digital landscape.
Here’s a look at what’s new and how it’s designed to move your operations forward.
SMARTER INTEGRATIONS, STREAMLINED WORKFLOWS, AND ENHANCED USABILITY
API-Driven Data for Smarter Integrations
The Hansen CIS framework now supports APIs as data sources for screens, delivering real-time access to dynamic datasets from external systems. Instead of relying solely on static database tables or views, users can now pull live data from web services, enabling faster access to up-to-date information, supporting complex data structures (including nested JSON), and ensuring seamless integration with third-party platforms.
Streamlined Collections with OIS Integration
The new OIS Collection Agency Process simplifies overdue account management by integrating exclusively with Online Information Services (OIS). This enhancement provides cleaner data handling, reduces cross-process errors, and introduces a new CSV-based output for greater visibility into payments and adjustments.
Enhanced Visibility with the Bill Print Audit Report
Gain deeper insight into billing performance with the Bill Print Audit Report, which summarizes billing activity across cycles and reporting periods. This report offers valuable analytics on bill volume, account counts, charge metrics, prior-year comparisons, and balance due trends ideal for auditing and performance benchmarking.
Automated Re-Check for Pay by Check
The new Auto Re-Check rule for Pay by Check automates reinstating payment eligibility after a defined period following insufficient funds. This enhancement saves manual work while helping utilities maintain customer trust and operational efficiency.
NEW FEATURES AND PRODUCTIVITY TOOLS
Quick Notes: Faster, Consistent Communication
Introducing Quick Notes, a new feature that allows users to insert predefined, reusable notes into service orders and account notes -improving consistency and reducing typing time. Administrators can configure Quick Notes by business area and type, ensuring teams always have the right messaging at their fingertips.
New Hansen Learning Courses
- Communication Generation Module Curriculum: A six-course series designed to help users master creating and managing standardized customer communications across multiple channels with a digital badge awarded upon completion.
- User Security Course: A focused learning path on managing access, enforcing data protection, and configuring secure workflows in Hansen CIS.
Copy Job Parameter User Defaults
Simplify team setup with the new Copy Job Parameter User Defaults feature. Easily copy saved parameter rules from one user to others, ensuring consistent process execution and saving valuable administrative time.
Meter Set Correction
Correct meter-service mismatches quickly and confidently with the new Meter Set Correction (CCUMSET) screen. This enhancement allows users to swap meters across accounts, update service history, and ensure financial and data integrity, all with automated verifications and downstream process updates.
Deep Links for Seamless Workflows
The new Deep Link functionality allows third-party systems to launch Hansen CIS screens directly, pre-populating them with queried data. For example, utilities can integrate caller ID from a phone system to automatically open the CSR Dashboard with the correct account, improving speed and customer responsiveness.
New External Messages Screen
The External Messages (COAEMSG) screen provides a centralized way to configure and customize customer messages in the Hansen Self Service Portal (HSSP) and Hansen Integration Framework (HIF). Dynamic parameters enable more personalized and context-aware communication across digital channels.
WHAT’S NEXT
You can also explore more details on the What’s New page in the Hansen CIS Connect Community. At Hansen, our mission is clear: to equip utilities with the tools they need to thrive in a digital and AI-powered future. Thanks for being on this journey with us.
