Greg Pigate – Senior Software Development Manager (Hansen CIS)
We’re excited to announce the Q2 2025 release of Hansen CIS for North American utilities, continuing our commitment to delivering impactful innovations that drive operational efficiency and improve customer experiences.
This release introduces new self-service capabilities, enhanced integration options, and modernized reporting tools, all designed to help utilities streamline operations, reduce manual processes, and improve responsiveness. With these updates, Hansen CIS remains at the forefront of helping utilities meet the evolving demands of digital-first customers and ensure smooth, efficient operations.
Here’s what’s new—and how it can help you better serve your customers while enhancing operational efficiency.
SELF-SERVICE REGISTRATION: LET CUSTOMERS START SERVICE ANYTIME, ANYWHERE
The Hansen Self-Service Portal (HSSP) now allows new customers to request service and activate accounts online through New Service Registration.
Instead of calling or visiting a service center, new movers complete a configurable form, verify their email via a confirmation code, and initiate account creation from any device. The submitted information flows directly into Hansen CIS and pre-populates a Move-In Wizard for staff to review before finalizing.
Once the service is activated, the customer is automatically given full access to their account via HSSP. This enhancement not only improves customer experience—it also reduces manual handling and call volume.
LOCATOR API SEARCH FOR EXTERNAL SYSTEMS
A new version of the Locator API has been released as part of the Hansen Integration Framework (HIF), allowing external systems to search for customer accounts using nearly any field from the Locator tab—not just an exact account number.
This enhancement enables more seamless integrations between Hansen CIS and third-party tools, increasing operational efficiency and customer responsiveness.
MODERNIZED REPORTING: JASPERSOFT CREDIT BALANCE REFUND REPORT
The Credit Balance Refund report has been migrated to JasperSoft Studio, aligning with the latest reporting standards. Available under Financial > Credit Balance, this updated report improves maintainability, usability, and visual clarity for finance teams.
HBI Date Filtering for Maps: More Control, Better Insights
Hansen Business Intelligence (HBI) dashboards with map-based components (like ArcGIS) now support true date fields for filtering.
Users can now define filters based on fields like Appointment Date, Need Date, and Created Date, making it easier to focus on relevant service orders or appointments.
You can also explore more details on the What’s New page in the Hansen CIS Connect Community. At Hansen, our mission is clear: to equip utilities with the tools they need to thrive in a digital and AI-powered future. Thanks for being on this journey with us.