Skip to content

In A 5G And IoT World, A Catalog-Driven Approach Is The Need Of The Hour For CSPs

Insights In A 5G And IoT World, A Catalog-Driven Approach Is The Need Of The Hour For CSPs
Hansen News
Written By

Hansen News

In the face of all the 5G hype around us, the idea that “we tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run”, as coined by Roy Amara, comes to mind.

It is estimated that by the end of 2019, 25 of the 72 operators who tested the technology in 2018 will launch 5G networks in part of their respective territories. The projection for sales of 5G-enabled smartphones is 1.5 million until the end of 2019. By 2020, this should grow to 15 to 20 million units – one per cent of global smartphone sales[1].

Over the last few years, 5G technology has been steadily progressing as a result of work by major hardware vendors. Interestingly, we are also seeing the rise and convergence of Cloud computing, Big Data, the Internet of Things and Artificial Intelligence, fuelling a ‘perfect transformational storm’. 5G is expected to offer highly increased internet bandwidth, reduced latency, speed and sharper response times. Once fully realised, it will be an empowering technology and a catalyst for further innovation, helping to steer the Fourth Industrial Revolution.

What is often overlooked is that for these benefits to be realised, 5G needs to be at least as pervasive as 3G in terms of geographical coverage. And for most of the emerging applications, ubiquitous coverage is actually a requirement. The automotive sector is just one example where seamless outdoor connectivity is needed, as connected mobility and autonomous transportation will require multiple sensors and equipment working in tandem, reacting rapidly in real-time.

Because the use cases behind the promise of 5G require geographic rather than demographic coverage, 5G terrestrial networks struggle with serious limitations. There is this inescapable rule of thumb, in that using higher frequencies enables more bandwidth, greater capacity and faster data transfers. But it also dramatically cuts the reach and the ability of a signal to cross obstacles such as buildings, roofs and walls. So, while a single 5G cell tower can serve an astounding one million users, it can only do so within line of sight i.e. approximately one square kilometre – or even less, depending on the obstacle in question.

More cell towers will eventually be needed to service a 5G network and even if 5G initially operates in conjunction with existing 4G networks, ensuring geographical continuity across vast territories will get extremely costly.

So, how can 5G deliver on its disruptive promise? The answer comes from space and brings a whole new reality for CSPs to deal with: network convergence with Non-Terrestrial Networks (NTNs) and seamless hybrid networks, including space grids of different or combined orbits or platform types.

Without the integration of satellites with terrestrial networks, adequate standards of 5G coverage, service ubiquity and overall network reliability and security[2] cannot be made effective, nor efficient. Even though latency can get sacrificed (high and mid-Earth orbits add some 50-100 ms due to the distances), a trade-off is still worth plugging holes in 5G coverage. And that is not as far-fetched as one may think. Billions of dollars are being invested in such space grids. But let’s consider for a moment something closer to home:  think about a single High Altitude Platform Station (HAPS), located at an altitude of some 20 kilometres, enjoying light winds and running on solar power for weeks or perhaps months, with very low costs of maintenance and replacement, when compared to satellites. One such platform can provide 5G coverage to millions of users over an area of nearly 300 square kilometres.

Network scale is therefore becoming as important these days for CSPs, as access to a content portfolio has become. Market consolidation and the development of major communication conglomerates have created several major global players. But will that trend impact the satellite industry? How far will regulators go in accepting further consolidation with global satellite network providers?

Whatever the future may bring, the chances that a single CSP can rely on its own network to monetise potential 5G offerings are probably low. The choice for CSPs is to either watch as their ‘pipe’ role becomes marginally relevant in this new IoT ecosystem or else, find a relevant role for themselves to monetise IoT.

An example of what CSPs may have to offer is edge computing infrastructure for OTT services providers and applications. This enables ‘fog computing architecture’ required for time-sensitive IoT applications. By bringing processing capability closer to data sources, CSPs can eliminate the time required for the IoT ‘Sense > Communicate > Control > Act’ cycle. And that can be a significant differentiator in demanding IoT market applications.

The list of IoT opportunities is vast and will certainly bring new applications, content and services. This will happen regardless of the origin of the provider, network technology, device or location. CSPs’ customers may wish to buy ‘transactional’ or on a subscription basis. In any case, customers will expect the product to be available for purchase everywhere, supported on every device, and connected across all their IoT devices.

So even if a hyper-connected future is not as imminent for end-users as one might think, it is probably not too early for CSPs to think about how to get ready to take the front seat in the value creation chain that 5G entails.

To seize upon the boundless possibilities of IoT, CSPs need to rethink their business and assess their readiness to react to changing conditions. IoT opportunities will likely emerge at a very fast pace. The ability to quickly and efficiently commercialise offerings is crucial for service providers to succeed in this new environment. This calls for having to define new products quickly, adjusting ongoing offerings and reacting rapidly to competition. Adopting a catalog-driven architecture enables CSPs to stay relevant and monetise IoT as it evolves, avoiding the trap of catering to only a tithe of what could be a massive and highly promising market.

Filipe Marques,
Regional Vice President, Customer Success, Central and Latin America

[1]Deloitte TMT Predictions 2019 Report
[2] ESA (2018), News, integration of non-terrestrial solutions in the 5G standardisation roadmap.

1. What does “modernise with precision” mean for Tier-1 telecom operators?

“Modernise with precision” describes a low-risk, targeted approach to BSS/OSS modernisation where operators upgrade only the parts of their digital stack that create the greatest impact. Instead of embarking on high-risk, multi-year full-stack replacements, Tier-1 telcos selectively introduce cloud-native BSS/OSS, API-driven telecom architecture, AI-ready data layers, and TMF-compliant BSS components.
This modular strategy reduces cost and disruption, allowing operators to strengthen areas such as product agility, order orchestration, customer experience, and operational efficiency while maintaining stability in core environments. It aligns directly with TM Forum’s Open Digital Architecture (ODA), which encourages a composable, interoperable, future-proof approach to telco transformation.

2. Why is time-to-market so important for telecom monetisation today?

Telecom monetisation increasingly depends on the ability to respond quickly to new commercial opportunities – from enterprise IoT solutions and digital services to 5G monetisation, wholesale partnerships, and B2B vertical offerings. In this environment, operators that can design, package, and activate new services in days rather than months gain a clear revenue advantage.
Legacy catalogues, rigid product hierarchies, and tightly coupled BSS architectures make rapid innovation difficult. Modern operators therefore prioritise catalog-driven architecture, agile/composable BSS, and cloud-native BSS capabilities to give business teams control over offer creation without relying on long IT delivery cycles. Faster launch cycles = faster monetisation.

 

3. What is slowing down product launch cycles for many telcos?

The primary obstacles are deeply entrenched in legacy architecture: hard-coded product models, outdated catalogues, nonstandard integrations, and heavy IT dependencies. These constraints slow down even minor product changes, creating friction between commercial teams and IT.
Modern telcos are replacing these bottlenecks with TMF-compliant BSS, cloud-native catalogues, API-driven BSS integrated via TMF Open APIs, and low/no-code configuration tools. These solutions allow product owners to create and test offers independently, ensuring the Digital BSS backbone supports true agility.

4. How can telecom operators reduce order fallout and manual intervention?

Order fallout typically stems from fragmented systems, inconsistent data models, and brittle custom integrations across BSS/OSS chains. When orchestration spans numerous legacy systems, even small discrepancies can cause orders to fail.
Operators can dramatically reduce fallout rates by adopting zero-touch service orchestration, modern order management modernisation, end-to-end automation, and a unified data model across their Digital OSS and Digital BSS layers. Cloud-native telecom systems and order orchestration for telecom remove reliance on manual rework, minimise delays, and improve service accuracy – all essential to delivering predictable customer experiences.

5. Why is accuracy so important for B2B and wholesale customer experience?

For enterprise and wholesale customers, trust is built on precision. A single misquote, incorrect configuration, or missed activation can lead to delays, SLA breaches, revenue disputes, and strained relationships. These segments rely on highly controlled, predictable fulfilment processes – particularly as operators expand into 5G edge services, network slicing, managed security, and outcome-based contracts.
Improving accuracy requires strengthening the underlying architecture – through modern CPQ for telecom, clean data models, cloud-native BSS/OSS, and robust API-driven telecom architecture. When quoting, ordering, provisioning, and billing are accurate, customer satisfaction increases naturally.

6. How does cloud, AI, and API-driven architecture support telecom modernisation?

Cloud-native platforms provide the scalability, flexibility, and deployment speed needed to support modern telecom services. AI introduces intelligence into operations, enabling predictive analytics, anomaly detection, and proactive assurance. APIs – especially TMF Open APIs – ensure new components integrate cleanly with legacy systems.
Together, AI-powered BSS/OSS, cloud-native architecture, and API-driven integration create a digital foundation that supports continuous innovation, reduces technical debt, and enables operators to deliver new services more efficiently. This trio is central to future-proofing the telco stack.

7. What is TM Forum’s Open Digital Architecture (ODA) and why does it matter?

TM Forum’s Open Digital Architecture (ODA) is an industry-standard framework designed to help telcos simplify, modularise, and modernise their BSS/OSS environments. ODA promotes interoperability, composability, and openness so operators can integrate new capabilities without heavy customisation or vendor lock-in.
For Tier-1 operators, ODA serves as a blueprint for transitioning from monolithic legacy stacks to cloud-native, API-driven, modular BSS/OSS infrastructure. By adopting ODA-aligned solutions, operators speed up integration, lower deployment risk, and reduce long-term operational cost.

8. How is Hansen involved in TM Forum and ODA?

Hansen aligns its architecture directly to TM Forum’s ODA principles and has contributed to the development of one of TM Forum’s recognised industry standards. This reinforces a commitment not just to following best practices, but to shaping them.
Hansen’s portfolio of cloud-native, AI-powered, API-driven Digital BSS/OSS modules is built on TMF Open APIs and composable design principles. This ensures seamless interoperability in multivendor environments and helps operators modernise safely and incrementally.

9. Can operators modernise their BSS/OSS without a full-stack replacement?

Yes – and in fact, most Tier-1 operators now prefer incremental transformation. Full-stack replacement is high risk, slow, and expensive. By contrast, modular modernisation allows operators to introduce new BSS/OSS capabilities – catalogues, orchestration layers, charging engines, customer management, monetisation components – without destabilising the existing ecosystem.
This approach reduces risk, accelerates value, and aligns with ODA’s principles of composability and openness. Operators can modernise at their own pace while still maintaining service continuity.

10. How does modular modernisation reduce risk?

Modular transformation focuses on improving specific parts of the architecture – such as product agility, order accuracy, unified data, or 5G monetisation – without changing everything at once. Each module is integrated, tested, and scaled independently, which reduces disruption and improves predictability.
It also allows operators to retire legacy systems gradually, reducing technical debt over time while still realising near-term efficiency and revenue gains. This is why agile/composable BSS is now the preferred model for Tier-1 telecom transformation.

11. What operational improvements can telcos expect from a unified data model?

A unified, AI-ready data model brings real-time visibility across commercial and operational processes, enabling faster decision-making and more reliable service execution. It also allows operators to detect issues earlier, automate root cause analysis, and reduce order fallout.
This consistent data foundation is essential for AI-powered BSS/OSS, predictive assurance, next-best-action recommendations, and advanced analytics. It ultimately improves operational efficiency, accuracy, and customer experience – three core pillars of modern telecom performance.

12. Why is Customer Experience (CX) tightly linked to operational excellence?

Most customer experience problems – delays, incorrect orders, billing errors, missed SLAs – originate from inefficiencies within the internal BSS/OSS engine. When operators modernise their Digital BSS/OSS processes, eliminate manual workarounds, and ensure accurate orchestration and service activation, the customer experience improves naturally.
This is particularly true for enterprise and wholesale customers, where CX is defined by precision, predictability, and contract performance. Improving CX requires improving the processes beneath it.

13. How do Hansen’s solutions fit into a Tier-1 telco transformation strategy?

Hansen provides cloud-native, API-driven, TMF-compliant, AI-powered Digital BSS/OSS modules that integrate smoothly into hybrid and legacy environments. Operators can use them to strengthen catalog agility, automate order flows, unify data, enhance monetisation, or improve service reliability – without needing to replace their entire BSS/OSS stack.
This flexibility supports transformation at the operator’s own pace, aligned to business priorities, regulatory requirements, and commercial objectives.

14. What benefits can operators expect from a layered or hybrid modernisation approach?

A layered or hybrid approach allows operators to combine existing systems with cloud-native components, enabling transformation without disruption. Key benefits include:
• Faster time-to-market for new offers
• Improved order accuracy and reduced fallout
• Lower cost-to-serve through automation
• Stronger customer experience
• Gradual reduction of technical debt
• Alignment with ODA and modular architecture principles
This approach balances stability with innovation – ideal for Tier-1 operators.

15. How do industry standards such as ODA accelerate telecom digital transformation?

Industry standards like TM Forum ODA and TMF Open APIs reduce integration complexity, promote interoperability, and give operators a trusted blueprint for modernisation. They ensure that new BSS/OSS components can plug into existing environments without custom engineering.
By reducing dependence on bespoke integrations and enabling modular deployment, standards significantly lower long-term cost and accelerate transformation across the business. They also future proof the architecture for new technologies, including AI, automation, and 5G service innovation.


 
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus vestibulum ut neque eu cursus. Donec eu lectus dictum, convallis lectus eget, porta lorem. Aliquam at lacus rutrum est viverra sollicitudin id eu diam. Sed magna diam, porttitor sed justo a, sodales convallis massa. Nam scelerisque diam in justo pharetra aliquam.