Challenges Holding Utility and Energy Providers Back
If you are a utility or energy providers, whether operating across regulated and deregulated markets, chances are that you are facing overlapping operational, technical, and customer-facing challenges. These can surface due to:
- Fragmented Systems & Inefficient Processes – Disconnected billing, CRM, compliance, and product management systems create silos, manual workarounds, and operational friction.
- Regulatory & Compliance Complexity – Constantly evolving state and federal regulations, renewable incentives, and reporting requirements increase risk and operational burden.
- Workforce & Knowledge Gaps – Aging workforce retiring and younger IT talent reluctant to work on legacy systems leave critical gaps in operations.
- Product Structuring & Flexibility Limitations – Legacy tools restrict innovation, bundling, and pricing of energy, renewable, and community solar products.
At Hansen, we can help you navigate the challenges or frustrations you are experiencing through our integrated suite of platforms. Our solutions specifically tackle these across all utility energy markets with:
Hansen CIS
for Utilities
An end-to-end meter-to-cash solution that automates billing and customer service through API-driven integrations, flexible deployment options, and managed services—empowering utilities with seamless operations, omnichannel support, and AI-enabled customer engagement.
Hansen CIS
for Energy Retailers
A unified, modular platform that streamlines billing, CRM, and compliance while enabling rapid product innovation, AI-driven customer insights, and seamless market communications to drive growth and retention.
Hansen Community Solar
for Renewable Energy Providers
A cloud-based management platform that helps renewable energy providers efficiently operate community solar programs – covering subscriber management, billing, compliance, and integration with distributed energy and grid systems.
