Empower Customers, Enhance Competitiveness
In today’s rapidly evolving market, utilities face increasing pressure to be more agile, customer-focused, and compliant than ever before. Shifting consumption patterns, volatile pricing, rising customer expectations, increasingly complex regulatory data flows, and the demands of market integration all challenge the status quo. In this environment, a traditional billing system doesn’t cut it.
This Hansen CIS delivers comprehensive support for everyday commodities offered to European markets, including electricity, district heating and cooling, water, and broadband telecommunications. It is a billing and customer care solution that enables energy and utility providers to understand better and service their customers.
Hansen CIS is explicitly designed to meet the needs of energy and utility operators. It provides a modern, flexible platform that streamlines everything from meter-to-cash and customer engagement to regulatory compliance and analytics.
The future isn’t just about handling transactions – it’s about transforming how you engage with your customers.
HANSEN CIS Delivers
Modular Architecture
A modular approach with an extensive API library.
Large user community
A diverse community of like-minded European Utilities.
Customer focus
Support for DSOs & Retailers in both regulated & evolving markets
DEPLOYMENT FLEXIBILITY
Cloud option empowers rapid implementation and operationalisation
Comprehensive Automation
Automation in data management and analytics
Automated updates
Automated software updates save resources, time, and money
Customer Engagement
Improved customer engagement via portals and mobile apps
Flexible campaigns
Campaigns with product add-ons, prices, and select segments