Empower Customers, Enhance Competitiveness
In today’s rapidly evolving market, utilities face increasing pressure to be more agile, customer-focused, and compliant than ever before. Shifting consumption patterns, volatile pricing, rising customer expectations, increasingly complex regulatory data flows, and the demands of market integration all challenge the status quo. In this environment, a traditional billing system doesn’t cut it.
This Hansen CIS delivers comprehensive support for everyday commodities offered to European markets, including electricity, district heating and cooling, water, and broadband telecommunications. It is a billing and customer care solution that enables energy and utility providers to understand better and service their customers.
Hansen CIS is explicitly designed to meet the needs of energy and utility operators. It provides a modern, flexible platform that streamlines everything from meter-to-cash and customer engagement to regulatory compliance and analytics.
The future isn’t just about handling transactions – it’s about transforming how you engage with your customers.
Contact Hansen to learn moreHANSEN CIS Delivers
Modular Architecture
A modular approach with an extensive API library.
Large user community
A diverse community of like-minded European Utilities.
Customer focus
Support for DSOs & Retailers in both regulated & evolving markets
DEPLOYMENT FLEXIBILITY
Cloud option empowers rapid implementation and operationalisation
Comprehensive Automation
Automation in data management and analytics
Automated updates
Automated software updates save resources, time, and money
Customer Engagement
Improved customer engagement via portals and mobile apps
Flexible campaigns
Campaigns with product add-ons, prices, and select segments
Tailored to the Needs of European Regulated
Energy Providers
With seamless integration to national data hubs and full support for a supplier-centric market model, Hansen CIS ensures you’re ready for current and future market requirements. It offers a unified view of each customer across supply, grid, and value-added services, giving your teams the tools to deliver personalised experiences, faster responses, and more intelligent decisions.
Hansen CIS makes extensive use of digital channels, including an innovative use of GenAI, to enhance the customer engagement experience. As a result, end customers can leverage self-service to take care of the most common enquiries themselves. Our Cloud-first strategy mitigates the complexity of hardware and software procurement and maintenance. Additionally, a user community of more than 130 companies guarantees that Hansen CIS is actively enhanced to match the market evolutions.
Whether you’re a retailer aiming to improve customer retention and billing accuracy or a DSO needing better control of operational data and compliance workflows, our CIS delivers. It’s scalable, fast to deploy, and equipped with automation and real-time insights to help you stay ahead in a market that never stands still.
Contact Hansen to learn more