July 22, 2025 – Hansen Technologies (ASX:HSN), a leading global provider of software and services to the communications & media and energy & utilities industries, is proud to be included in the 2025 Gartner Market Guide for CSP Customer Management and Experience Solutions.
According to Gartner, “The CSP customer management and experience solutions (CM&X) market covers the critical elements of the CSP BSS technology stack that enable customer and partner management and experience, including across journeys and channels.”
In this report, “Gartner defines communications service provider (CSP) customer management and experience (CM&X) solutions as commercial off-the-shelf software solutions that address all customer-facing operational requirements of CSPs. These include managing customer channels, customer information, incidents, products, pricing, quotes and offers, orders, customer care and partner relationships.”
Brian Cappellani, Chief Technology Officer Communications & Media at Hansen, commented: “At Hansen, we are pleased to be a Representative Vendor in the 2025 Gartner Market Guide for CSP Customer Management and Experience Solutions. With a proven track record of enabling digital transformation for CSPs around the world, Hansen’s catalog-driven, modular and scalable suite has helped service providers effectively navigate a new era of customer demands and engagement, and enabled agility in innovation. We know that unceasing customer-centricity and anticipating future-ready market needs are the need of the hour. To us, being named by Gartner as a Representative Vendor reinforces the value of our cloud-native communications product suite to our user base worldwide.”
For further information about Hansen Technologies, please visit www.hansencx.com.
*Gartner, “Market Guide for CSP Customer Management and Experience Solutions”, Susan Welsh de Grimaldo, Amresh Nandan, Peter Kjeldsen, Will Rice, June 4, 2025.
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