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Hansen delivers a 5.2% revenue uplift and guides for strong growth in FY24

News Hansen delivers a 5.2% revenue uplift and guides for strong growth in FY24
Hansen News
Written By

Hansen News

23 August 2023

Hansen Technologies Limited (ASX: HSN) (‘Hansen’, the ‘Company’), a leading provider of industry-specific software products and expertise, today announced a 5.2% increase in operating revenue and a 2.1% increase in net profit for the 2022-23 year (FY23).

The Company achieved a record level of operating revenue, exceeding historical growth rates, while also generating significant cash-flows. This resulted in an effectively net debt zero outcome. The Company also provided a strong projection for growth in the FY24 outlook statement.

 

Results Summary

A$ million (actual currency) FY23 FY22 Movement %
Operating revenue 311.8 296.5 5.2%
EBITDA 1, 2 100.7 99.9 0.8%
Underlying EBITDA 1, 2, 3 99.5 100.3 (0.8%)
NPAT 42.8 41.9 2.1%
Underlying NPAT 3 41.5 42.2 (1.7%)
Basic earnings per share (EPS) (cents) 21.1 20.9 1.0%
  1. The Directors believe the information additional to IFRS measures included in the press release is relevant and useful in measuring the financial performance of the Company. These include: EBITDA and Underlying EBITDA.
  2. EBITDA is a non-IFRS term, defined as earnings before interest, tax, depreciation and amortisation and excluding net foreign exchange gains (losses).
  3. Underlying EBITDA and Underlying NPAT exclude separately disclosed items, which represent the one-off costs during the period. Further details of the separately disclosed items are outlined in Note 4 to the Financial Report which can be found on the Company’s web site.

Note: This announcement should be read in conjunction with the Financial Report which can be found on our Financial Results and Presentations page here.

 

Hansen’s Managing Director, Andrew Hansen, said, “I’m really pleased with how the Company performed this year. Hansen achieved organic revenue growth, significant cash flow while simultaneously investing in R&D and developing an expanding pipeline of acquisition opportunities into FY24. We are happy that our results for the year exceeded our guidance, and we are projecting continued organic growth for FY24.”

“The company’s strong sales momentum during FY23 was due to its continued success in renewals, expansions, securing new logo wins and the repricing of its services and support offerings taking full effect. The company invested in its sales and account management efforts to drive revenue and enhance the value of its existing customer relationships.”

“FY23 saw Hansen invest in, and take advantage of, the rapid changes in the energy and communications industries, like renewable energy and 5G networks, which are creating more demand for our software and services. This investment has supported our solid cash generative results, and we are pleased to announce that Hansen is effectively net debt zero. Our commitment to paying down debt has been rapid and successful.”

“I would like to thank the talented Hansen team who worked tirelessly to deliver a strong FY23 result, and we look forward to delivering further growth.”

“Innovation is at the heart of our operations and our investment in R&D has not only supported the retention and expansion of our customer base but has also strengthened our suite of products. We invest in our products to make sure they stay agile, responsive, and relevant to our clients’ end customers. We have never been better positioned to continue our momentum of organic growth, and we aim to supplement that growth with carefully selected acquisitions. We look forward to continuing to deliver outstanding results in the years to come.”

 

Revenue
In FY23 Hansen achieved its highest ever operating revenue result of $311.8m, representing a 5.2% increase from the previous fiscal year. Excluding licence fees, Hansen’s Services, Support and Maintenance revenue lines experienced strong organic growth of 7.3% when compared to FY22, which is a testament to the Hansen team’s hard work and dedication. This growth rate is well above the historical average of the business.

Hansen is proud to report that its Licence revenue has increased by 11.7% since FY19 on a compound annual growth rate (CAGR) basis. Licence renewals are cyclical year-on-year and typically represent 3–5-year cycles across Hansen’s customer base.

Hansen’s revenue remains diverse across geography, currency, product, and industry. No customer makes up more than 7% of revenue. Revenue growth has been solid across all geographies and the energy vertical grew 11.5% on FY22. The industries Hansen serve continue to evolve, and demand for Hansen’s products and services is growing.

Hansen has been building up its sales teams and has a clear organic growth strategy in place. With an increased focus on expanding its organic pipeline, coupled with recent new logo wins and upgrade work for its existing customer base, Hansen expects the organic revenue growth rate in FY24 to exceed FY23.

 

Underlying EBITDA
Underlying EBITDA for FY23 was $99.5m, which represents an increase of 12.1% CAGR since FY19.

During FY23, Hansen has been focused on investing for growth by rebuilding staff capacity to pre-pandemic levels. Hansen has renewed capacity and capability to continue to win new logos and its labour costs and staff churn have stabilised.

The FY23 underlying EBITDA margin at 31.9% reflects Hansen’s careful cost control. Hansen’s 2H23 EBITDA margin was 33.5%.

 

Cash Flow and Debt
Hansen continues to demonstrate its stability as a consistently cash generative business. During FY23, Hansen generated $78.8m of operating cashflows which has been used to retire $33.6m of debt, pay dividends of $18.4m (net of dividend reinvestments) and fund the capitalised portion of its ongoing product development program of $21.1m. Since FY19 the Company has paid down $131.5m, or 70.8% of its borrowings. At the end of FY23 net debt is effectively zero.

Hansen has strong balance sheet with significant headroom for future borrowing capacity when the right acquisition opportunity is secured. Hansen has a proven track record of successful acquisitions, and its focus on identifying the right targets at the right price, helps ensure that a successful acquisition delivers shareholder value.

 

Dividend
Reflecting Hansen’s ongoing stable and predictable cash generation and strong earnings, the Board has declared a final dividend of 5.0 cents per share, partially franked to 1.5 cents per share. The record date for the final dividend is 29 August 2023 and the payment date is 20 September 2023. The Dividend Reinvestment Plan (DRP) will again be available to shareholders with no discount. The DRP election cut-off date will be 30 August 2023.

 

Outlook
Hansen has elevated its revenue growth guidance into FY24 as it continues to support its utilities and communications customers to digitally transform their businesses and leverages its enduring customer relationships for sustainable and profitable long-term growth.

Hansen’s organic revenue growth target for FY24 is 5-7%. Hansen expects its underlying EBITDA margin to remain above 30% and above its pre-pandemic historical run rate of 25-30%.

Hansen continues to carefully manage the return on investment from its research and development (R&D) and expects FY24 capitalised R&D spend of 5-7% of revenue. Hansen’s R&D roadmap continues to support and deliver future growth and expanded returns into FY24 and beyond.

 

Investor Briefing
An investor and analyst briefing conference call to discuss the Hansen FY23 results will be held at 10am (AEST) on 23 August 2023. Click on the link below to pre-register for the call. You will be sent an invitation and dial in details.
https://s1.c-conf.com/diamondpass/10031704-jg85r6.html

 

For further information:
Investor and analyst enquiries
Peter Beamsley
Head of Investor Relations
+61 438 799 631
Investor.relations@hansencx.com

About Hansen
Hansen Technologies (ASX: HSN) is a leading global provider of software and services to the energy, water and communications industries. With its award-winning software portfolio, Hansen serves customers in over 80 countries, helping them to create, sell, and deliver new products and services, manage and analyse customer data, and control critical revenue management and customer support processes.
For more information, visit www.hansencx.com

1. What does “modernise with precision” mean for Tier-1 telecom operators?

“Modernise with precision” describes a low-risk, targeted approach to BSS/OSS modernisation where operators upgrade only the parts of their digital stack that create the greatest impact. Instead of embarking on high-risk, multi-year full-stack replacements, Tier-1 telcos selectively introduce cloud-native BSS/OSS, API-driven telecom architecture, AI-ready data layers, and TMF-compliant BSS components.
This modular strategy reduces cost and disruption, allowing operators to strengthen areas such as product agility, order orchestration, customer experience, and operational efficiency while maintaining stability in core environments. It aligns directly with TM Forum’s Open Digital Architecture (ODA), which encourages a composable, interoperable, future-proof approach to telco transformation.

2. Why is time-to-market so important for telecom monetisation today?

Telecom monetisation increasingly depends on the ability to respond quickly to new commercial opportunities – from enterprise IoT solutions and digital services to 5G monetisation, wholesale partnerships, and B2B vertical offerings. In this environment, operators that can design, package, and activate new services in days rather than months gain a clear revenue advantage.
Legacy catalogues, rigid product hierarchies, and tightly coupled BSS architectures make rapid innovation difficult. Modern operators therefore prioritise catalog-driven architecture, agile/composable BSS, and cloud-native BSS capabilities to give business teams control over offer creation without relying on long IT delivery cycles. Faster launch cycles = faster monetisation.

 

3. What is slowing down product launch cycles for many telcos?

The primary obstacles are deeply entrenched in legacy architecture: hard-coded product models, outdated catalogues, nonstandard integrations, and heavy IT dependencies. These constraints slow down even minor product changes, creating friction between commercial teams and IT.
Modern telcos are replacing these bottlenecks with TMF-compliant BSS, cloud-native catalogues, API-driven BSS integrated via TMF Open APIs, and low/no-code configuration tools. These solutions allow product owners to create and test offers independently, ensuring the Digital BSS backbone supports true agility.

4. How can telecom operators reduce order fallout and manual intervention?

Order fallout typically stems from fragmented systems, inconsistent data models, and brittle custom integrations across BSS/OSS chains. When orchestration spans numerous legacy systems, even small discrepancies can cause orders to fail.
Operators can dramatically reduce fallout rates by adopting zero-touch service orchestration, modern order management modernisation, end-to-end automation, and a unified data model across their Digital OSS and Digital BSS layers. Cloud-native telecom systems and order orchestration for telecom remove reliance on manual rework, minimise delays, and improve service accuracy – all essential to delivering predictable customer experiences.

5. Why is accuracy so important for B2B and wholesale customer experience?

For enterprise and wholesale customers, trust is built on precision. A single misquote, incorrect configuration, or missed activation can lead to delays, SLA breaches, revenue disputes, and strained relationships. These segments rely on highly controlled, predictable fulfilment processes – particularly as operators expand into 5G edge services, network slicing, managed security, and outcome-based contracts.
Improving accuracy requires strengthening the underlying architecture – through modern CPQ for telecom, clean data models, cloud-native BSS/OSS, and robust API-driven telecom architecture. When quoting, ordering, provisioning, and billing are accurate, customer satisfaction increases naturally.

6. How does cloud, AI, and API-driven architecture support telecom modernisation?

Cloud-native platforms provide the scalability, flexibility, and deployment speed needed to support modern telecom services. AI introduces intelligence into operations, enabling predictive analytics, anomaly detection, and proactive assurance. APIs – especially TMF Open APIs – ensure new components integrate cleanly with legacy systems.
Together, AI-powered BSS/OSS, cloud-native architecture, and API-driven integration create a digital foundation that supports continuous innovation, reduces technical debt, and enables operators to deliver new services more efficiently. This trio is central to future-proofing the telco stack.

7. What is TM Forum’s Open Digital Architecture (ODA) and why does it matter?

TM Forum’s Open Digital Architecture (ODA) is an industry-standard framework designed to help telcos simplify, modularise, and modernise their BSS/OSS environments. ODA promotes interoperability, composability, and openness so operators can integrate new capabilities without heavy customisation or vendor lock-in.
For Tier-1 operators, ODA serves as a blueprint for transitioning from monolithic legacy stacks to cloud-native, API-driven, modular BSS/OSS infrastructure. By adopting ODA-aligned solutions, operators speed up integration, lower deployment risk, and reduce long-term operational cost.

8. How is Hansen involved in TM Forum and ODA?

Hansen aligns its architecture directly to TM Forum’s ODA principles and has contributed to the development of one of TM Forum’s recognised industry standards. This reinforces a commitment not just to following best practices, but to shaping them.
Hansen’s portfolio of cloud-native, AI-powered, API-driven Digital BSS/OSS modules is built on TMF Open APIs and composable design principles. This ensures seamless interoperability in multivendor environments and helps operators modernise safely and incrementally.

9. Can operators modernise their BSS/OSS without a full-stack replacement?

Yes – and in fact, most Tier-1 operators now prefer incremental transformation. Full-stack replacement is high risk, slow, and expensive. By contrast, modular modernisation allows operators to introduce new BSS/OSS capabilities – catalogues, orchestration layers, charging engines, customer management, monetisation components – without destabilising the existing ecosystem.
This approach reduces risk, accelerates value, and aligns with ODA’s principles of composability and openness. Operators can modernise at their own pace while still maintaining service continuity.

10. How does modular modernisation reduce risk?

Modular transformation focuses on improving specific parts of the architecture – such as product agility, order accuracy, unified data, or 5G monetisation – without changing everything at once. Each module is integrated, tested, and scaled independently, which reduces disruption and improves predictability.
It also allows operators to retire legacy systems gradually, reducing technical debt over time while still realising near-term efficiency and revenue gains. This is why agile/composable BSS is now the preferred model for Tier-1 telecom transformation.

11. What operational improvements can telcos expect from a unified data model?

A unified, AI-ready data model brings real-time visibility across commercial and operational processes, enabling faster decision-making and more reliable service execution. It also allows operators to detect issues earlier, automate root cause analysis, and reduce order fallout.
This consistent data foundation is essential for AI-powered BSS/OSS, predictive assurance, next-best-action recommendations, and advanced analytics. It ultimately improves operational efficiency, accuracy, and customer experience – three core pillars of modern telecom performance.

12. Why is Customer Experience (CX) tightly linked to operational excellence?

Most customer experience problems – delays, incorrect orders, billing errors, missed SLAs – originate from inefficiencies within the internal BSS/OSS engine. When operators modernise their Digital BSS/OSS processes, eliminate manual workarounds, and ensure accurate orchestration and service activation, the customer experience improves naturally.
This is particularly true for enterprise and wholesale customers, where CX is defined by precision, predictability, and contract performance. Improving CX requires improving the processes beneath it.

13. How do Hansen’s solutions fit into a Tier-1 telco transformation strategy?

Hansen provides cloud-native, API-driven, TMF-compliant, AI-powered Digital BSS/OSS modules that integrate smoothly into hybrid and legacy environments. Operators can use them to strengthen catalog agility, automate order flows, unify data, enhance monetisation, or improve service reliability – without needing to replace their entire BSS/OSS stack.
This flexibility supports transformation at the operator’s own pace, aligned to business priorities, regulatory requirements, and commercial objectives.

14. What benefits can operators expect from a layered or hybrid modernisation approach?

A layered or hybrid approach allows operators to combine existing systems with cloud-native components, enabling transformation without disruption. Key benefits include:
• Faster time-to-market for new offers
• Improved order accuracy and reduced fallout
• Lower cost-to-serve through automation
• Stronger customer experience
• Gradual reduction of technical debt
• Alignment with ODA and modular architecture principles
This approach balances stability with innovation – ideal for Tier-1 operators.

15. How do industry standards such as ODA accelerate telecom digital transformation?

Industry standards like TM Forum ODA and TMF Open APIs reduce integration complexity, promote interoperability, and give operators a trusted blueprint for modernisation. They ensure that new BSS/OSS components can plug into existing environments without custom engineering.
By reducing dependence on bespoke integrations and enabling modular deployment, standards significantly lower long-term cost and accelerate transformation across the business. They also future proof the architecture for new technologies, including AI, automation, and 5G service innovation.


 
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