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FY23 Results: Interview with Andrew Hansen, Managing Director

News FY23 Results: Interview with Andrew Hansen, Managing Director
Hansen News
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Hansen News

23 August 2023

 

FY23 Results commentary:

  • FY24 guidance of 5-7% revenue growth and +30% underlying EBITDA margin
  • Effectively net debt zero as of June 2023
  • Undertook materiality assessment and introduced ESG roadmap
  • Staff churn and wage pressure has subsided
  • $78.8m of operating cash flow generated in FY23
  • Several new logos and renewals won during FY23
  • No material loss of customers in FY23

 

Q: Your general thoughts on the result?

A: It’s been a strong 12 months for Hansen. We have delivered impressive organic revenue growth, significant operating cash flow while simultaneously investing in R&D and the M&A pipeline. Our results for the fiscal year exceeded our revenue and EBITDA margin guidance and we are projecting stronger organic growth for FY24.

 

Q: You have signaled an increase for your FY24 guidance vs FY23. Can you provide more insight into this?

A: We have been building up our sales teams and have a clear organic growth strategy in place. By staying true to our customer-first approach we will see continued growth from new logo wins across existing customer upgrades and the full effect of our re-pricing into FY24. Today we have provided guidance for FY24 of 5-7% organic revenue growth with an expected EBITDA margin above 30%. This is well above our historical averages, which reinforces that our growth strategy is delivering results.

 

Q: Can you talk about the strategic CEO transition that occurred this year?

A: The transition has been a long time in planning. It frees up my time to focus on our strategic growth agenda, including our M&A activities. Graeme is a long-standing Hansen executive and will do an outstanding job managing Hansen’s day-to-day operations.

 

Q: You have highlighted new logo wins and renewals over the course of FY23. Can you elaborate on Hansen’s customer-first approach?

A: At Hansen we always follow the same, simple philosophy. We aim to never give a customer a reason to leave us. We’ve been very successful over the long run, with historical customer churn below 2%. We are mission critical to our customers and central to their operations and we take this responsibility very seriously. We of course pass on cost increases as and when we need to, but we always take a long-term strategic approach with our loyal group of long-standing customers.

 

Q: Can you discuss the enhanced strategy for organic growth?

A: Our organic growth strategy starts with keeping our customers happy by providing them with the features and functionality they require, now and into the future. We’re also taking advantage of the rapid changes in the energy and communications industries, like renewable energy and 5G networks, which are creating more demand for our software and services. To make the most of these opportunities, we’ve expanded our sales team, enhanced our sales support, and continued to invest heavily in our product roadmap.

 

Q: Can you discuss Hansen’s approach to R&D?

A: We invest in our products to make sure they stay agile, responsive and relevant to our clients’ end customers. By working closely with our clients, we plan our R&D roadmaps to ensure quick adoption of new releases and maintain customer loyalty. In FY23, we caught up on a backlog of R&D due to lower staffing capacity in FY21 and FY22, which contributed to our increase. We’re also continuing the investment in our Cloud-based solutions to support our longer-term growth aspirations. To stay ahead in the energy and communications market, we engage with customers, thought-leaders and technologists to help shape our product vision.

 

Q: Artificial Intelligence (AI) is a very topical subject. What is Hansen doing in this space?

A: Innovation is at the heart of our operations, and we have been building capabilities to help us harness AI and machine learning. We have hired resources with backgrounds in data science & AI to help shape our strategy, along with prioritising return on investments for our AI efforts. As part of our efforts in AI, we already have proof-of-concept projects running within our business. We are piloting AI capabilities that align with our existing eco-system and expect these to be delivering business benefits throughout FY24.

We are at the very early stages of harnessing AI to drive business performance gains; however, we are already seeing early signs of the type of efficiencies that can be gained. By way of example, creating test cases for new development can take days, sometimes weeks, to generate, but with AI assistance this can be achieved in hours. It is an exciting time, but we need to be careful and measured at this relatively early stage of the AI evolution.

 

Q: You have highlighted today strong underlying revenue growth excluding licence fees. Can you discuss the cyclical nature of the licence revenue and the recurring nature of your revenue streams?

A: Accounting standards can impact how we recognise our licence fees. The structure of some of our contracts require upfront recognition for licences. We don’t structure our contracts to benefit revenue recognition. We structure them to support and adapt to what our customers require. The average renewal of our licence fees varies from 3-5 years and this can also impact how the licence fee line appears in our accounts from half to half and year to year.

 

Q: There is a lot of focus on Hansen’s M&A pipeline; can you share any information on Hansen’s targets?

A: We are committed to not just growing organically but also via targeted acquisitions, where we see value can be provided for our customers and shareholders. We are mainly assessing businesses within the communications and energy industries, in addition to a possible third vertical, with a focus on companies that can continue to deliver profitable innovation and growth. We have a strong pipeline of targets, and we continue to be in active dialogue, and different stages of due diligence, with many of them.

 

Q: With cost of capital increasing, has this altered your M&A approach and what you are seeing in terms of valuation multiples?

A: With the rising cost of capital, we are seeing valuation multiples subside. Of course, with higher interest rates we need to be increasingly confident of the synergies we can derive from a target, and this means we are doubling down on the due diligence on key targets. We won’t waiver from our careful and patient approach to M&A. I think shareholders appreciate this disciplined approach.

 

Q: You highlighted today that Hansen is effectively net debt zero. What will you do with surplus cash?

A: That’s correct. We are effectively net debt zero, as we forecast back in February. We of course are considering what the best options are now and into the future to drive value for our shareholders. At this stage though, we feel the best way to drive further value for our shareholders and our customers is through careful and targeted acquisitions.

 

Q: What are Hansen’s plans for its remaining borrowings?

A: Our total borrowings at the end of FY23 are only $54.3m. We will continue to rapidly pay this down. We remain in active conversation with our banks to ensure we can raise appropriate levels of debt for a suitable acquisition. Our banks are extremely supportive and given our strong cash generation we can continue to work with them to obtain highly competitive interest rates. We have the balance sheet and the track record to underpin the debt facility required.

 

Q: The FY24 annual report describes your ESG roadmap, and materiality assessment. Can you discuss Hansen’s approach to ESG and its longer-term aspirations?

A: Hansen is committed to continual improvement in our ESG approach. During FY23, with the support of independent experts, we commenced an assessment of our material ESG topics and developed our inaugural ESG roadmap. We will evolve our ESG roadmap over time as we work to ensure it continues to deliver benefits for the environment, our customers, our people, and the communities we operate in. The Hansen ESG roadmap has gained significant traction within all parts of our business. We are conscious of bringing all our staff, customers and vendors on the journey with us.

END

Thank you, Andrew

Interviewer: Richard Allen Oxygen Financial Public Relations
Authorised by the Board of Hansen Technologies Limited

1. What does “modernise with precision” mean for Tier-1 telecom operators?

“Modernise with precision” describes a low-risk, targeted approach to BSS/OSS modernisation where operators upgrade only the parts of their digital stack that create the greatest impact. Instead of embarking on high-risk, multi-year full-stack replacements, Tier-1 telcos selectively introduce cloud-native BSS/OSS, API-driven telecom architecture, AI-ready data layers, and TMF-compliant BSS components.
This modular strategy reduces cost and disruption, allowing operators to strengthen areas such as product agility, order orchestration, customer experience, and operational efficiency while maintaining stability in core environments. It aligns directly with TM Forum’s Open Digital Architecture (ODA), which encourages a composable, interoperable, future-proof approach to telco transformation.

2. Why is time-to-market so important for telecom monetisation today?

Telecom monetisation increasingly depends on the ability to respond quickly to new commercial opportunities – from enterprise IoT solutions and digital services to 5G monetisation, wholesale partnerships, and B2B vertical offerings. In this environment, operators that can design, package, and activate new services in days rather than months gain a clear revenue advantage.
Legacy catalogues, rigid product hierarchies, and tightly coupled BSS architectures make rapid innovation difficult. Modern operators therefore prioritise catalog-driven architecture, agile/composable BSS, and cloud-native BSS capabilities to give business teams control over offer creation without relying on long IT delivery cycles. Faster launch cycles = faster monetisation.

 

3. What is slowing down product launch cycles for many telcos?

The primary obstacles are deeply entrenched in legacy architecture: hard-coded product models, outdated catalogues, nonstandard integrations, and heavy IT dependencies. These constraints slow down even minor product changes, creating friction between commercial teams and IT.
Modern telcos are replacing these bottlenecks with TMF-compliant BSS, cloud-native catalogues, API-driven BSS integrated via TMF Open APIs, and low/no-code configuration tools. These solutions allow product owners to create and test offers independently, ensuring the Digital BSS backbone supports true agility.

4. How can telecom operators reduce order fallout and manual intervention?

Order fallout typically stems from fragmented systems, inconsistent data models, and brittle custom integrations across BSS/OSS chains. When orchestration spans numerous legacy systems, even small discrepancies can cause orders to fail.
Operators can dramatically reduce fallout rates by adopting zero-touch service orchestration, modern order management modernisation, end-to-end automation, and a unified data model across their Digital OSS and Digital BSS layers. Cloud-native telecom systems and order orchestration for telecom remove reliance on manual rework, minimise delays, and improve service accuracy – all essential to delivering predictable customer experiences.

5. Why is accuracy so important for B2B and wholesale customer experience?

For enterprise and wholesale customers, trust is built on precision. A single misquote, incorrect configuration, or missed activation can lead to delays, SLA breaches, revenue disputes, and strained relationships. These segments rely on highly controlled, predictable fulfilment processes – particularly as operators expand into 5G edge services, network slicing, managed security, and outcome-based contracts.
Improving accuracy requires strengthening the underlying architecture – through modern CPQ for telecom, clean data models, cloud-native BSS/OSS, and robust API-driven telecom architecture. When quoting, ordering, provisioning, and billing are accurate, customer satisfaction increases naturally.

6. How does cloud, AI, and API-driven architecture support telecom modernisation?

Cloud-native platforms provide the scalability, flexibility, and deployment speed needed to support modern telecom services. AI introduces intelligence into operations, enabling predictive analytics, anomaly detection, and proactive assurance. APIs – especially TMF Open APIs – ensure new components integrate cleanly with legacy systems.
Together, AI-powered BSS/OSS, cloud-native architecture, and API-driven integration create a digital foundation that supports continuous innovation, reduces technical debt, and enables operators to deliver new services more efficiently. This trio is central to future-proofing the telco stack.

7. What is TM Forum’s Open Digital Architecture (ODA) and why does it matter?

TM Forum’s Open Digital Architecture (ODA) is an industry-standard framework designed to help telcos simplify, modularise, and modernise their BSS/OSS environments. ODA promotes interoperability, composability, and openness so operators can integrate new capabilities without heavy customisation or vendor lock-in.
For Tier-1 operators, ODA serves as a blueprint for transitioning from monolithic legacy stacks to cloud-native, API-driven, modular BSS/OSS infrastructure. By adopting ODA-aligned solutions, operators speed up integration, lower deployment risk, and reduce long-term operational cost.

8. How is Hansen involved in TM Forum and ODA?

Hansen aligns its architecture directly to TM Forum’s ODA principles and has contributed to the development of one of TM Forum’s recognised industry standards. This reinforces a commitment not just to following best practices, but to shaping them.
Hansen’s portfolio of cloud-native, AI-powered, API-driven Digital BSS/OSS modules is built on TMF Open APIs and composable design principles. This ensures seamless interoperability in multivendor environments and helps operators modernise safely and incrementally.

9. Can operators modernise their BSS/OSS without a full-stack replacement?

Yes – and in fact, most Tier-1 operators now prefer incremental transformation. Full-stack replacement is high risk, slow, and expensive. By contrast, modular modernisation allows operators to introduce new BSS/OSS capabilities – catalogues, orchestration layers, charging engines, customer management, monetisation components – without destabilising the existing ecosystem.
This approach reduces risk, accelerates value, and aligns with ODA’s principles of composability and openness. Operators can modernise at their own pace while still maintaining service continuity.

10. How does modular modernisation reduce risk?

Modular transformation focuses on improving specific parts of the architecture – such as product agility, order accuracy, unified data, or 5G monetisation – without changing everything at once. Each module is integrated, tested, and scaled independently, which reduces disruption and improves predictability.
It also allows operators to retire legacy systems gradually, reducing technical debt over time while still realising near-term efficiency and revenue gains. This is why agile/composable BSS is now the preferred model for Tier-1 telecom transformation.

11. What operational improvements can telcos expect from a unified data model?

A unified, AI-ready data model brings real-time visibility across commercial and operational processes, enabling faster decision-making and more reliable service execution. It also allows operators to detect issues earlier, automate root cause analysis, and reduce order fallout.
This consistent data foundation is essential for AI-powered BSS/OSS, predictive assurance, next-best-action recommendations, and advanced analytics. It ultimately improves operational efficiency, accuracy, and customer experience – three core pillars of modern telecom performance.

12. Why is Customer Experience (CX) tightly linked to operational excellence?

Most customer experience problems – delays, incorrect orders, billing errors, missed SLAs – originate from inefficiencies within the internal BSS/OSS engine. When operators modernise their Digital BSS/OSS processes, eliminate manual workarounds, and ensure accurate orchestration and service activation, the customer experience improves naturally.
This is particularly true for enterprise and wholesale customers, where CX is defined by precision, predictability, and contract performance. Improving CX requires improving the processes beneath it.

13. How do Hansen’s solutions fit into a Tier-1 telco transformation strategy?

Hansen provides cloud-native, API-driven, TMF-compliant, AI-powered Digital BSS/OSS modules that integrate smoothly into hybrid and legacy environments. Operators can use them to strengthen catalog agility, automate order flows, unify data, enhance monetisation, or improve service reliability – without needing to replace their entire BSS/OSS stack.
This flexibility supports transformation at the operator’s own pace, aligned to business priorities, regulatory requirements, and commercial objectives.

14. What benefits can operators expect from a layered or hybrid modernisation approach?

A layered or hybrid approach allows operators to combine existing systems with cloud-native components, enabling transformation without disruption. Key benefits include:
• Faster time-to-market for new offers
• Improved order accuracy and reduced fallout
• Lower cost-to-serve through automation
• Stronger customer experience
• Gradual reduction of technical debt
• Alignment with ODA and modular architecture principles
This approach balances stability with innovation – ideal for Tier-1 operators.

15. How do industry standards such as ODA accelerate telecom digital transformation?

Industry standards like TM Forum ODA and TMF Open APIs reduce integration complexity, promote interoperability, and give operators a trusted blueprint for modernisation. They ensure that new BSS/OSS components can plug into existing environments without custom engineering.
By reducing dependence on bespoke integrations and enabling modular deployment, standards significantly lower long-term cost and accelerate transformation across the business. They also future proof the architecture for new technologies, including AI, automation, and 5G service innovation.


 
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