Hansen MDM has been selected in a competitive process to deliver USA’s City of New Bern greater insights into smart meter data management for electricity and water opening doors to new offers and incentives for citizens of New Bern.
August 7, 2025 – Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy & utilities and communications & media industries, has been successfully named as the partner of choice for meter data management (MDM) by the City of New Bern following a competitive bid process. Hansen MDM will deliver its meter data management solution for both electricity and water, significantly advancing the opportunities for new offers and services by City of New Bern to its citizens.
Today, the City leverages three different metering solutions to provide its citizens with electricity and water. The MDM system will improve integration with the City’s billing and customer care system, also provided by Hansen, enabling the City to fully realise the benefits of smart meters and protect against losses.
The ability to store and manage smart meter data and benefit from the insights into electricity and water usage, will enable the city to create incentives and engage with customers, forecast loads, and overall deliver a more modern service.
Charles Bauschard, Director of Public Utilities, City of New Bern, explains: “Hansen is a leader and trusted industry-specific software partner in the customer information system (CIS) and MDM arena. They have been working with us to implement the Hansen SaaS offering for CIS and the experience has been seamless.
“Better leveraging our smart meters is something the City has long wanting to tackle, and not just for electricity but also water. There are very few software companies that offer MDM for both electricity and water and even less that can deliver the capability and functionality that we sought. Hansen, through its investments to bring this to the more advanced European market, has proven it more than has the depth of experience we seek, and we are delighted to be the first organisation in North America to adopt the Hansen MDM offering.”
David Castree, President of Energy & Utilities at Hansen, says: “Smart meters across electricity, water and gas produce incredibly rich data and having software that can turn that data into valuable insights is a must have for today’s municipalities and utilities providers. Hansen is delighted to bring our leading MDM product to North America and enable the market here to realise the benefits that enhanced and centralised data insights.
“Across Europe, our MDM customers are able to understand peaks and loads of their electricity and water service and create new offerings to help balance those loads. When used with our CIS product, they can quickly and efficiently create those offers for customers – a modern, efficient and seamless way to deliver experiences and services that citizens are seeking as the cost of living and more environmental awareness prevails.”
For further information about Hansen MDM, Hansen CIS and the broader Hansen Suite for Energy & Utilities, please visit www.hansencx.com.
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About City of New Bern
Situated in North Carolina (USA), the City of New Bern provides water, electric, sanitation and stormwater services to 42,000 residential and commercial customers.
For more information, visit https://www.newbernnc.gov/
