Hansen’s SaaS CIS offering is helping future-proof Charlotte County Utilities with a more scalable, faster and more secure core freeing up the business to focus on customer service and experience
August 25, 2025 – Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy & utilities and communications & media industries, is proud to continue its near two-decade partnership with Charlotte County Utilities with an upgrade to Hansen’s SaaS version of Hansen CIS.
Charlotte County is an area on the move, with a population that is growing and seeking more innovative and digital services from its utility providers.
The decision to upgrade to a modern SaaS platform is laying the foundations for a new era of customer service and experience for the customers of Charlotte County Utilities.
Dave Watson, Utilities Director, Charlotte County Board of County Commissioners, commented: “The Charlotte County Utilities Department serves a fast-growing community with greater demands for service each year. Hansen CIS will give staff the improved ability to meet those evolving demands with a futureproof SaaS system. Our billing, customer service, meter service and dispatch teams are among the many work areas that will benefit from Hansen’s user-friendly experience and integration with the other technologies we use. In the end, it means faster and more reliable services for the 70,000 customers who depend on us for our community’s most vital resource.”
David Castree, President Energy & Utilities, at Hansen comments: “Upgrades of this magnitude take courage, especially when the system still delivers. Yet the benefits of modern, digital offerings such as Hansen CIS delivered as a SaaS solution are compelling. We know the impact that this move will deliver both in the back office and to the customers of Charlotte County Utilities and commend the team for embracing this transformation journey.”
For further information about Hansen, please visit www.hansencx.com.
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About Hansen
Hansen Technologies (ASX: HSN) is a leading global provider of software and services to the energy & utilities and communications & media industries. With its award-winning software portfolio, Hansen serves organisations with customers located in over 80 countries, helping them to create, sell, and deliver new products and services, manage and analyse customer data, and control critical revenue management and customer support processes.
About Charlotte County Utilities
Located on Florida’s Gulf Coast, the Charlotte County Utilities Department provides drinking water, reclaimed water and wastewater services to more than 70,000 residential and commercial customers.
For more information, visit www.charlottecountyfl.gov/Utilities.