Australian Energy Week 2025: Why Software (and AI) is Now the Real Infrastructure
Australian Energy Week 2025 wrapped up in Melbourne, and while the agenda was packed, a few key messages were clear: as an industry, we’re not short on ideas, but scaling them, investing in them, orchestrating them is the challenge. These are some reflections and musings on the key opportunities and priorities for the industry.
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Digital Expectations: Balancing Today’s Needs and Tomorrow’s Innovations
Whether your consumers are of the mass-market variety or commercial and industrial, there’s an expectation that their engagement with their energy and utility company will be as fast, simple, and seamless as those engagements with major consumer brands. Consumers expect personalised digital engagement, including web-based and mobile customer services, 1-to-1 offers based on individual energy consumption,…
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