Why we never feel secure about security
Every day is a bombardment of security nformation. From data, dashboards and analysis of the ecosystem within your own business, to digesting the multitude of security stories happening across the globe. Security can’t ever go to sleep, and it never stands still. One of the key starting points for any business is how you can make…
‘Create-Deliver-Engage’ for the Next Digital Experiences
Learn why the create-sell-deliver approach stands in contrast to service providers who have traditionally invested in the post-sales experience.
Hansen announce the opening of new, larger Ho Chi Minh Office at AVIA Vietnam in View 2018
September 5, 2018 Ho Chi Minh City, Vietnam – Hansen Technologies, a leading global provider of billing and customer care technologies, are delighted to be opening, a new, larger office in Ho Chi Minh City, Vietnam. Andrew Hansen, CEO of Hansen, said “We’ve been delighted in the calibre of staff and the welcome we’ve received since…
Hansen Accelerates Growth with Opening of New Office in Columbia, South Carolina
August 29, 2018 – New York, NY USA – To accommodate rapid growth and leverage the area’s diverse high-technology talent pool, Hansen today announced the opening of a new office in downtown Columbia, South Carolina. President Hansen Americas, John Baksa said “The demand generated from the recent release of Hansen BannerCX 5.1 has encouraged us. With the move…
PKS optimizes its customer care with EnoroCX IT systems
August 22, 2018 – Helsinki, Finland – To future proof its customer service and further strengthen its competitiveness, Pohjois-Karjalan Sähkö Oy (PKS), one of Finland’s leading energy service companies has chosen to implement the EnoroCX customer information system. Together with the UtilyticsCX meter and energy data management system from the Hansen Technologies Group, PKS are maximising…
User Experience for Enterprise Billing and Customer Care
How can utilities improve customer satisfaction by improving the user experience of their call centre software? Can you believe it was in 2007 that Apple launched the iPhone? Now 11 years on the iPhone has triggered a technological revolution and brought truly mobile computing to the mass market. Sure, there were high-end smartphones around before…
Financial Year 2018 Results
2 August 2018 Hansen Technologies Limited (ASX: HSN) will release its financial year 2018 results to the ASX on Friday 17 August 2018. An investor and analyst briefing conference call to discuss the results will be held at 10.30am (AEST) on that day. Dial-in details to participate in the conference call are: Toll free (within Australia):…
iTSCOM Extends Service Provisioning Partnership with Sigma Systems
Sigma has signed a new multi-year agreement to extend its service provisioning partnership with its Communications Inc. (hereinafter referred to iTSCOM), Japan’s third-largest cable operator.
Delivering Business Outcomes Faster using Agile
The pace of change in energy, telco and media industries is increasing more than ever, with the evolving competitive and regulatory landscape. Business change needs to be delivered in weeks and months, not years. This can be a real challenge, particularly for large companies with complex organisational structures and processes, or external factors such as…
A Very Unscientific Poll Concludes Catalog Really is the Core of Digital Transformation
A recap of a recent customer event where a CSP kicked off and rallied its leaders and stakeholders around a new service delivery transformation project/