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PKS optimizes its customer care with EnoroCX IT systems
August 22, 2018 – Helsinki, Finland – To future proof its customer service and further strengthen its competitiveness, Pohjois-Karjalan Sähkö Oy (PKS), one of Finland’s leading energy service companies has chosen to implement the EnoroCX customer information system. Together with the UtilyticsCX meter and energy data management system from the Hansen Technologies Group, PKS are maximising…
User Experience for Enterprise Billing and Customer Care
How can utilities improve customer satisfaction by improving the user experience of their call centre software? Can you believe it was in 2007 that Apple launched the iPhone? Now 11 years on the iPhone has triggered a technological revolution and brought truly mobile computing to the mass market. Sure, there were high-end smartphones around before…
Financial Year 2018 Results
2 August 2018 Hansen Technologies Limited (ASX: HSN) will release its financial year 2018 results to the ASX on Friday 17 August 2018. An investor and analyst briefing conference call to discuss the results will be held at 10.30am (AEST) on that day. Dial-in details to participate in the conference call are: Toll free (within Australia):…
iTSCOM Extends Service Provisioning Partnership with Sigma Systems
Sigma has signed a new multi-year agreement to extend its service provisioning partnership with its Communications Inc. (hereinafter referred to iTSCOM), Japan’s third-largest cable operator.
Delivering Business Outcomes Faster using Agile
The pace of change in energy, telco and media industries is increasing more than ever, with the evolving competitive and regulatory landscape. Business change needs to be delivered in weeks and months, not years. This can be a real challenge, particularly for large companies with complex organisational structures and processes, or external factors such as…
A Very Unscientific Poll Concludes Catalog Really is the Core of Digital Transformation
A recap of a recent customer event where a CSP kicked off and rallied its leaders and stakeholders around a new service delivery transformation project/
Sigma wins Smart City Partnership with Liverpool City Council
Sigma has won the Mayors Challenge Award for Aging Population at the Global Smart City Summit in Liverpool.
Fortum goes live with Enoro CIS in Finland
June 8, 2018 – Helsinki, FINLAND – Fortum, the leading Nordic energy retailer with a presence in ten European markets, has implemented Enoro’s customer care solution for use in Finland. The solution, Enoro CIS (Customer Information System), delivers the combined CRM, customer service and billing for Fortum’s energy and district heating customers. Fortum, signed the delivery…
Hansen Catches A Lift In The Connected Car
Hansen has been chosen by a well-known automotive manufacturer to form the foundation of a platform that will sell and deploy connected car services. We hope to announce this formally when the time is right and the project is well underway.
Sigma Systems Appoints Vice President of Channels and Partners
Sigma is pleased to announce the appointment of Marc Hayden as Vice President of Global Channels and Partners.