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Sigma Systems Appoints Director of Channels and Partners
TORONTO, Canada – (February 19, 2019) Sigma Systems, the global leader in catalog-driven software, is pleased to announce the appointment of Faisal Ishaq as Director of Global Channels and Partners. Faisal joins Sigma from Sterlite Tech – an emerging leader in billing and revenue management solutions for telecom and associated industries. He has held senior…
Haunted By Ghost Software? You’re Not Alone.
In the world of business and operations software, there’s a problem that’s known but not often talked about by industry players. I call it “ghost software” and it haunts a number of service providers. On the 10th January 2019, Ericsson, one of the largest BSS vendors in the market, announced its intention to no longer…
Sigma Systems Senior HR Manager shortlisted for Best Digital/IT HR professional
Sigma Systems, the global leader in catalog-driven software, is pleased to announce that Lisa Hand, Senior HR Manager EMEA & APAC, has been shortlisted for Best HR professional – Digital/IT at this year’s Wales HR Awards. The Wales HR Awards are designed to celebrate outstanding people and businesses for their contribution to HR over the…
Mobile World Congress: Accelerating Digital Service Innovation
Sigma Systems reveals how to accelerate CSP revenues beyond core services and discusses What’s Keeping CTOs up at Night at MWC 2019 TORONTO, Canada – (February 12, 2019) Sigma Systems, the global leader in catalog-driven software, has announced its program for Mobile World Congress 2019 from 25-28th February in Barcelona. During the industry’s flagship event…
Ellevio signs significant contract with leading MDM & billing provider Hansen Technologies
January 9, 2019 Kista, Sweden – Hansen Technologies is delighted to announce the signing of a new 8-year contract to deliver the next generation meter data management (MDM) solution to Ellevio. With a change in smart metering regulations, and new meter infrastructure to be rolled out by 2025 in Sweden, Ellevio evaluated available MDM options in the…
Sigma Systems Newly Included within the Gartner November 2018 Magic Quadrant for Configure, Price and Quote Application Suites
Sigma Systems has been recognized and placed for the first time within the Gartner November 2018 Magic Quadrant for Configure, Price and Quote Application Suites.
How Automation Improves the Customer Experience
Trends in customer service have evolved from one end of the spectrum (basic support) to the other (the full customer experience). Remember when the popular term was Consumer Support? That eventually transformed into Customer Service, which has itself transformed into Customer Experience. Much more than simple support, Customer Experience goes beyond responding to a request…
5 Minute Settlement: Are your systems ready for the increased data load?
Bye bye Power of Choice and hello 5-minute Settlement. From 1 July 2021, the National Energy Market (NEM) in Australia will be settled every five minutes. Settling every 5-minutes means the physical electricity system will be aligned with the price signal provided by the market for that 5-minute period. With standing data changes and additional meter data…
Utilities: We Know We Need to Adapt. Where Do We Start?
A recent study by MIT Sloan and Capgemini found that 90% of CEOs believed the digital economy would have a major impact on their industry. However, the study also found that only 25% had a plan in place to address it and less than 15% were funding and executing that digital transformation plan. That’s a…
When it comes to UI, One size does NOT fit all
Good User Interfaces increase user productivity, require less training and make users happier. Part of a good user interface is to ensure that the information shown on the screen is relevant to the user and the task they want to accomplish. Pay-TV clients operate in different geographical, competitive and technological markets. This translates into varying business…