Automation in Service Delivery is the Key to Boosting the Bottom Line
As communications service providers (CSPs) confront the reality of a rapidly changing market and the emergence of technologies such as 5G, the Internet of Things and Artificial Intelligence, it is only natural that there will be an impact on their commercial processes. There will undoubtedly be a set of new opportunities for CSPs worldwide –…
78 Per Cent of CSPs See Automation in Service Fulfillment as Key to Profitability
HIGHLIGHTS: CSPs missing USD 30 billion revenue opportunity in 2019 due to inadequate automation in fulfilment and sales, according to the second edition of the Create-Sell-Deliver Outlook Only 25 per cent of delivery tasks that could be automated actually are today, with the bulk still being fulfilled manually, study shows 78 per cent of communications…
Hansen Technologies Appoints Regional Vice President for Customer Success in the United Kingdom
Toronto, Canada – 16 October 2019 – Hansen Technologies today announced the appointment of Robert Morris as the Regional Vice President for Customer Success in the United Kingdom. In his new role, Robert will directly oversee strategic customer success & relationships in the United Kingdom, responsible for ensuring successful product deployments and outcomes, as well…
Sigma Catalog Nominated for Best OSS/BSS Deployment at Global Carrier Awards
Toronto, Canada – 7 October 2019 – Sigma Systems, the global leader in catalog-driven software, is pleased to announce that Sigma Catalog has been nominated in the ‘Best OSS/BSS Deployment’ category at the upcoming edition of the Capacity Global Carrier Awards, the leading awards platform for the wholesale telecommunications industry. The winners will be announced…
Hansen Advances Hansen Catalog for a 5G Future
Toronto, Canada – 25 September 2019 – Hansen today announces the advancement of Hansen Catalog, formerly Sigma Catalog and the enterprise commercial product and life-cycle management application of the Hansen Create-Sell-Deliver Portfolio. Hansen Catalog is a centralised product, service and resource catalog, which provides a single point of truth in order to eliminate inconsistencies across…
Retail Conference Wrap-Up
It’s a wrap from the Norwegian Retail Conference! We have been able to engage with leading energy retailers from Norway who shared their perspectives on their journey from a traditional utility to a digital service provider. The message from the retail conference in Norway (“Markedskonferansen 2019”) was clear, but also obvious in a competitive landscape:…
Guidelines for a Competitive Retailer: How to Win Customers’ Hearts
The energy industry is facing a future where their customers expect a seamless customer experience across all channels. And they want relevant information personalised for them. A company is no longer compared only with its competitors, but also with the best customer experiences. In a competitive environment where companies are looking to win customers’ hearts…
Deregulated Energy Markets in the US: Gateway to the Future
Deregulated electricity and natural gas markets in the US are under threat – more than at any time since the process started in California 22 years ago. The experience with deregulation has been mixed across the many states. However, the savings to customers have been substantial in many cases. In a testimony by at the New…
Hansen Technologies announces successful go-live of BannerCX with City of Columbus
September 23, 2019 New York, NY USA – Hansen Technologies is pleased to announce the successful go-live of BannerCX with the City of Columbus Department of Public Utilities. The City of Columbus is a municipal utility which provides water, sewer, and electric service to approximately 1.2 million people in the greater Columbus, Ohio area, including…
Sigma Systems Recognized for Telecoms Transformation at 2019 GLOTEL Awards
Toronto, Canada – 12 September 2019 – Sigma Systems, the global leader in catalog-driven software, is pleased to announce that its Create-Sell-Deliver portfolio has been shortlisted in the ‘Telecoms Transformation’ category at the upcoming edition of the Global Telecoms Awards (GLOTEL Awards). The winners will be announced at a special awards ceremony in London on…