Empowering Lean Municipality Utility Call Centers: A Smarter Path Forward
Municipal utility call centers face limited staff and high demands. Instead of hiring more agents, embracing smart technology like AI helps automate routine tasks, integrates with existing systems, and supports agents in delivering empathetic service. Hansen’s AI Virtual Agent, built for utilities, ensures reliability, scalability, and a better customer experience—making operations resilient and staff less stressed.
Hansen to Acquire 100% of Digitalk
November 5, 2025 – Hansen Technologies Limited (ASX: HSN) (‘Hansen’, the ‘Company’, the ‘Group’), a global provider of industry-specific software products and expertise, is pleased to announce that it has entered into a binding agreement to acquire 100% of the shares in Digitalk Group Holdings Ltd (“Digitalk”), a provider of Mobile Virtual Network Operator (MVNO)…
Broadband Boom Brings Complexity: Why It’s Time to Rethink Your BSS
As broadband and fibre rollouts accelerate, CSPs face new commercial complexities that legacy BSS can’t handle. Outdated systems slow innovation and complicate industry consolidation. Hansen’s cloud-native, modular BSS solutions are purpose-built for this broadband era, reducing complexity, speeding time-to-value, and unlocking true commercial agility for service providers.
Hansen’s powercloud ready for Format change on 1 October 2025
Twice a year, regulatory format changes reshape the German energy market. Hansen Germany has updated its powercloud solution to ensure full compliance with the October 2025 changes. Among the highlights: a new process that allows end customers to request technology changes directly from their energy provider—paving the way for easier access to dynamic tariffs and accelerating the smart meter rollout. Despite tight timelines, all updates were implemented in a highly automated and reliable manner.
Looking to the Future of Customer Interaction and Engagement: Assessing the Role and Implications of AI
With customer expectations rising and contact centres under mounting pressure to deliver seamless service, traditional systems and first-generation chatbots are proving inadequate in today’s competitive, compliance-driven market. The article explores how artificial intelligence (AI) is emerging as a strategic foundation for future-proofing customer information systems. It highlights the limitations of early chatbots – such as robotic, context-blind interactions – and argues that advanced AI offers the intelligence and flexibility required to enhance operational efficiency, improve agent support, and deliver superior customer experiences in the energy and utilities sector.
Elkraft Sverige Selects Hansen Trade to Enhance Automation in Swedish Ancillary Power Markets
Hansen Trade modules to support Elkraft Sverige’s growth ambitions, providing advanced capabilities for real-time decision-making, regulatory compliance, and customer engagement. September 23, 2025 – Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy & utilities and communications & media industries, is pleased to announce that Elkraft Sverige, a prominent energy…
Loiste Unlocks Strategic Gains with Hansen Trade and Hansen EDM
Hansen Trade will power Loiste’s Multi-Market Trading and Asset Optimisation; and Hansen EDM will deliver streamlined balance settlement, energy-related calculations and regulatory reporting processes. September 15, 2025 – Hansen Technologies (ASX:HSN), a leading global provider of software and services to the energy & utilities and communications & media industries, is pleased to announce that Finnish…
Hansen extends relationship with leading Nordic satellite television and streaming company for further three years
Hansen CCB is powering customer care and billing across Denmark, Finland, Norway and Sweden as company delivers DTH, IPTV, OTT, VoIP, broadband, and fixed wireless access. September 1, 2025 – Hansen Technologies (ASX:HSN), a leading global provider of software and services to the communications & media and energy & utilities industries, is continuing its partnership…
