Empowering Lean Municipality Utility Call Centers: A Smarter Path Forward
Municipal utility call centers face limited staff and high demands. Instead of hiring more agents, embracing smart technology like AI helps automate routine tasks, integrates with existing systems, and supports agents in delivering empathetic service. Hansen’s AI Virtual Agent, built for utilities, ensures reliability, scalability, and a better customer experience—making operations resilient and staff less stressed.
Read more
