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Hansen Technologies FY19 Result

News Hansen Technologies FY19 Result
Hansen News
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Hansen News

23 August 2019

Hansen Technologies Limited (ASX: HSN), a leading global provider of customer management, data management and billing software for the utilities and communications sectors, today announced its results for the financial year ended 30 June 2019 (FY19).

 

Result Summary

A$m FY19 FY18 Change
Operating revenue 1 231.3 230.8 0.2%
Underlying EBITDA 2 55.8 60.0 -6.9%
EBITDA margin (%) 24.1% 26.0%
Underlying NPATA 3 33.7 38.7 -12.8%
Adjusted EPS4 – basic (cents) 17.1 19.8 -13.5%

 

Hansen’s Chief Executive Officer, Andrew Hansen, said: “the 2019 result was in-line with guidance both in terms of our expected revenue and expense base, which was delivered against a backdrop of challenging operating conditions for our customers.

The highlight of 2019 was the acquisition late in the year of Sigma Systems, based out of Toronto, Canada. It is by far our biggest acquisition to date and is a business benefiting from the proliferation of new communications products and services in today’s world, as its suite of software products streamline complex product and service offerings and provide a faster path to creating, selling and delivering new digital and traditional products and services. Sigma significantly increases our scale and expertise in the communications sector; enables us to address a bigger part of our customers’ needs; and also provides for cross-selling opportunities into Hansen’s large utilities customer base.

During the year we also won major new contracts in Australia, Finland and Sweden, and we commenced 8 client upgrades to the new version of our US municipalities billing system. In addition, our new utility analytics SaaS product continues to gain momentum and now has some 20 customers.

Consistent with the headwinds our customers are facing, we have taken steps over the past couple of years to lower our cost base. Our Vietnam development centre is now 100 people strong (up from 9 people a year ago), which has now been complemented with an office in Pune, India of 260 people that came with the Sigma acquisition. Of course, given the “start-up” nature of our Ho Chi Minh office, we expect it will be a couple of years before the benefit to margin, rather than the current drag, will flow through. We have also continued to invest in systems and processes, as well as technologies such as the cloud, to both lower our costs and our customers’ costs of doing business.

We also continue to expect further incremental margin improvement over the next few years from the Enoro business acquired in July 2017. While revenues have grown, and margins have improved since the acquisition, there remains great opportunity to generate further increased profitability from this business.

Now more than ever, our customers are looking for better ways to serve their customers and efficiencies to improve their profitability. Significantly enhanced by the recent acquisitions of Enoro and Sigma, both with software at the forefront of digital transformation, we have the tools to help make that happen.”

 

Revenue
Operating revenue for FY19 was $231.3m, $0.5m up on FY18. Excluding Sigma, which contributed $5.0m of revenue in June (the first month since acquisition), revenue declined by $4.5m or 1.9%, which was due to lower non-recurring revenues. While recurring revenues for the year were higher, non-recurring revenues were lower due to both lower one-off licence fees and lower project work following the large body of work completed in the first half of FY18 associated with implementing Power of Choice for our customers in Australia.

Excluding Sigma, recurring revenues grew to represent 63% of total revenue in FY19. This follows the implementation of the new accounting standard AASB 15 (which has the effect of reducing reported recurring revenue) and a reclassification of some of Enoro’s revenues which also lowered recurring revenue.

EBITDA
Underlying EBITDA for the year was $55.8 million, 6.9% down on the $60.0 million in FY18. This resulted in an underlying EBITDA margin decline to 24.1% from 26.0% in FY18. Sigma only contributed a modest
$0.1 million of EBITDA in June, which we do not see as representative of the business going forward. Excluding Sigma, the underlying EBITDA margin was 24.6%. This reduced margin was the direct result of the lower non-recurring revenue, as we were able to maintain operating expenses at the same level as FY18, even after the investment in the Vietnam development centre.


Cash Flow and Debt

Free cash flow for FY19 was $30.1m, including $20.0m in 2H19 which saw a $4.8m improvement (i.e. decrease) in working capital.

Sigma was funded from a new $225 million loan facility, which was strongly supported by a syndicate of local and international banks. At balance date, $35 million of the facility was unused and net debt stood at
$148.3 million. While this represents the highest level of debt the Group has ever had, given the strength of the Group’s cash generation we are well placed to service this debt over coming years.


Acquisition of Sigma Systems

Effective 1 June 2019, we acquired Sigma Systems based out of Toronto, Canada for $163.8 million, comfortably making it our largest acquisition to date.

Founded in 1996, Sigma is a leading global provider of catalogue-driven software products for telecommunications, media, and technology companies. The software products streamline complex product and service offerings and provide a faster path to creating, selling & delivering new digital and traditional products and services. The company has more than 70 customers and 480 employees, 260 of which are located in Pune, India.

The combined offering of Hansen and Sigma enables us to address a larger part of our customers’ needs
– from product innovation and creation, customer quoting and ordering, right through to revenue management and customer care. Cross-sell opportunities also exist with Hansen’s large utilities customer base, driven by the transformation occurring within the utilities sector – which includes changes in energy pricing structures and an expansion of product offerings to encompass new energy solutions and services such as solar power, electric car charging and battery storage. With the inclusion of Sigma into the broader Hansen portfolio, we are now very well balanced between our two primary industry verticals: Utilities and Communications.

Dividend
The Board has declared a final, partially franked dividend of 3.0 cents per share. The record date for the final dividend is 4 September 2019 and the payment date is 26 September 2019. The Dividend Reinvestment Plan (DRP) will again be available to shareholders with no discount. The DRP election cut- off date will be 5 September 2019.

 

FY20 Outlook

In FY20, we expect operating revenues at around the $305m to $310m level and EBITDA in the range of $70m to $76m.

This guidance includes a full year contribution from Sigma, and excludes the impact of IFRS 16, which will take effect in FY20, and essentially treats operating leases as finance leases.

We enter FY20 with great momentum with the signing of new logos, including new market entries in India and Hong Kong for Sigma, as well as our first customer for our next-generation meter and energy product for the Nordics. Expectations are for more to come over the remainder of the year. In addition, our early conversations with some of our utility customers regarding the Sigma offering have been very positive.

 

Conference Call

An investor briefing and Q+A session to discuss the FY19 results was held on 23 August 2019 at 10:30 am (Melbourne time).

 

For further information:

Investor and analyst enquiries

Rick Sharp
+61 3 9840 3076 / +61 414 571 060
rick.sharp@hansencx.com

 

About Hansen

Hansen Technologies (ASX: HSN) is a leading global provider of customer management, data management and billing software for the utilities and communications sectors. Employing over 1500 people, Hansen develops and supports mission-critical software for 550+ clients globally – helping them to create, sell and deliver products and services, manage and analyse consumption data, streamline billing processes, and ultimately improve their customers’ experience.

 

Important Notice

Information contained in this release:

  • is intended to be general background information only, and is not intended that it be relied upon as advice to investors or potential investors and is not an offer or invitation for subscription, purchase, or recommendation of securities in Hansen;
  • should be read in conjunction with Hansen’s financial reports and other market releases on ASX;
  • includes forward-looking statements about Hansen and the environment in which Hansen operates, which are subject to significant uncertainties and contingencies, many of which are outside the control of Hansen – as such undue reliance should not be placed on any forward looking statements as actual results or performance may differ materially from these statements;
  • includes statements relating to past performance, which should not be regarded as a reliable guide to future performance; and
  • includes certain financial information not recognised under IFRS which Hansen considers useful to assist in evaluating Hansen’s performance – however, such information has not been subject to audit or review in accordance with Australian Auditing Standards.All dollar values are in Australian dollars (A$) unless otherwise stated.

Notes

  1. FY19 revenue is in accordance with the new accounting standard for revenue recognition, AASB 15. FY18 revenue has not been restated in accordance with the new standard
  2. Underlying EBITDA excludes one-off items (refer Note 4 to the Financial Statements) and net foreign exchange gains/losses
  3. Underlying NPATA is defined as Net profit after tax excluding tax effected amortisation of acquired intangibles and one-off items (Refer to page 19 of the Result Presentation for reconciliation)
  4. Adjusted Basic EPS is based on underlying NPATA
  5. EBITDA and NPATA are non-IFRS measures that have not been audited or reviewed by Hansen’s auditors

1. What does “modernise with precision” mean for Tier-1 telecom operators?

“Modernise with precision” describes a low-risk, targeted approach to BSS/OSS modernisation where operators upgrade only the parts of their digital stack that create the greatest impact. Instead of embarking on high-risk, multi-year full-stack replacements, Tier-1 telcos selectively introduce cloud-native BSS/OSS, API-driven telecom architecture, AI-ready data layers, and TMF-compliant BSS components.
This modular strategy reduces cost and disruption, allowing operators to strengthen areas such as product agility, order orchestration, customer experience, and operational efficiency while maintaining stability in core environments. It aligns directly with TM Forum’s Open Digital Architecture (ODA), which encourages a composable, interoperable, future-proof approach to telco transformation.

2. Why is time-to-market so important for telecom monetisation today?

Telecom monetisation increasingly depends on the ability to respond quickly to new commercial opportunities – from enterprise IoT solutions and digital services to 5G monetisation, wholesale partnerships, and B2B vertical offerings. In this environment, operators that can design, package, and activate new services in days rather than months gain a clear revenue advantage.
Legacy catalogues, rigid product hierarchies, and tightly coupled BSS architectures make rapid innovation difficult. Modern operators therefore prioritise catalog-driven architecture, agile/composable BSS, and cloud-native BSS capabilities to give business teams control over offer creation without relying on long IT delivery cycles. Faster launch cycles = faster monetisation.

 

3. What is slowing down product launch cycles for many telcos?

The primary obstacles are deeply entrenched in legacy architecture: hard-coded product models, outdated catalogues, nonstandard integrations, and heavy IT dependencies. These constraints slow down even minor product changes, creating friction between commercial teams and IT.
Modern telcos are replacing these bottlenecks with TMF-compliant BSS, cloud-native catalogues, API-driven BSS integrated via TMF Open APIs, and low/no-code configuration tools. These solutions allow product owners to create and test offers independently, ensuring the Digital BSS backbone supports true agility.

4. How can telecom operators reduce order fallout and manual intervention?

Order fallout typically stems from fragmented systems, inconsistent data models, and brittle custom integrations across BSS/OSS chains. When orchestration spans numerous legacy systems, even small discrepancies can cause orders to fail.
Operators can dramatically reduce fallout rates by adopting zero-touch service orchestration, modern order management modernisation, end-to-end automation, and a unified data model across their Digital OSS and Digital BSS layers. Cloud-native telecom systems and order orchestration for telecom remove reliance on manual rework, minimise delays, and improve service accuracy – all essential to delivering predictable customer experiences.

5. Why is accuracy so important for B2B and wholesale customer experience?

For enterprise and wholesale customers, trust is built on precision. A single misquote, incorrect configuration, or missed activation can lead to delays, SLA breaches, revenue disputes, and strained relationships. These segments rely on highly controlled, predictable fulfilment processes – particularly as operators expand into 5G edge services, network slicing, managed security, and outcome-based contracts.
Improving accuracy requires strengthening the underlying architecture – through modern CPQ for telecom, clean data models, cloud-native BSS/OSS, and robust API-driven telecom architecture. When quoting, ordering, provisioning, and billing are accurate, customer satisfaction increases naturally.

6. How does cloud, AI, and API-driven architecture support telecom modernisation?

Cloud-native platforms provide the scalability, flexibility, and deployment speed needed to support modern telecom services. AI introduces intelligence into operations, enabling predictive analytics, anomaly detection, and proactive assurance. APIs – especially TMF Open APIs – ensure new components integrate cleanly with legacy systems.
Together, AI-powered BSS/OSS, cloud-native architecture, and API-driven integration create a digital foundation that supports continuous innovation, reduces technical debt, and enables operators to deliver new services more efficiently. This trio is central to future-proofing the telco stack.

7. What is TM Forum’s Open Digital Architecture (ODA) and why does it matter?

TM Forum’s Open Digital Architecture (ODA) is an industry-standard framework designed to help telcos simplify, modularise, and modernise their BSS/OSS environments. ODA promotes interoperability, composability, and openness so operators can integrate new capabilities without heavy customisation or vendor lock-in.
For Tier-1 operators, ODA serves as a blueprint for transitioning from monolithic legacy stacks to cloud-native, API-driven, modular BSS/OSS infrastructure. By adopting ODA-aligned solutions, operators speed up integration, lower deployment risk, and reduce long-term operational cost.

8. How is Hansen involved in TM Forum and ODA?

Hansen aligns its architecture directly to TM Forum’s ODA principles and has contributed to the development of one of TM Forum’s recognised industry standards. This reinforces a commitment not just to following best practices, but to shaping them.
Hansen’s portfolio of cloud-native, AI-powered, API-driven Digital BSS/OSS modules is built on TMF Open APIs and composable design principles. This ensures seamless interoperability in multivendor environments and helps operators modernise safely and incrementally.

9. Can operators modernise their BSS/OSS without a full-stack replacement?

Yes – and in fact, most Tier-1 operators now prefer incremental transformation. Full-stack replacement is high risk, slow, and expensive. By contrast, modular modernisation allows operators to introduce new BSS/OSS capabilities – catalogues, orchestration layers, charging engines, customer management, monetisation components – without destabilising the existing ecosystem.
This approach reduces risk, accelerates value, and aligns with ODA’s principles of composability and openness. Operators can modernise at their own pace while still maintaining service continuity.

10. How does modular modernisation reduce risk?

Modular transformation focuses on improving specific parts of the architecture – such as product agility, order accuracy, unified data, or 5G monetisation – without changing everything at once. Each module is integrated, tested, and scaled independently, which reduces disruption and improves predictability.
It also allows operators to retire legacy systems gradually, reducing technical debt over time while still realising near-term efficiency and revenue gains. This is why agile/composable BSS is now the preferred model for Tier-1 telecom transformation.

11. What operational improvements can telcos expect from a unified data model?

A unified, AI-ready data model brings real-time visibility across commercial and operational processes, enabling faster decision-making and more reliable service execution. It also allows operators to detect issues earlier, automate root cause analysis, and reduce order fallout.
This consistent data foundation is essential for AI-powered BSS/OSS, predictive assurance, next-best-action recommendations, and advanced analytics. It ultimately improves operational efficiency, accuracy, and customer experience – three core pillars of modern telecom performance.

12. Why is Customer Experience (CX) tightly linked to operational excellence?

Most customer experience problems – delays, incorrect orders, billing errors, missed SLAs – originate from inefficiencies within the internal BSS/OSS engine. When operators modernise their Digital BSS/OSS processes, eliminate manual workarounds, and ensure accurate orchestration and service activation, the customer experience improves naturally.
This is particularly true for enterprise and wholesale customers, where CX is defined by precision, predictability, and contract performance. Improving CX requires improving the processes beneath it.

13. How do Hansen’s solutions fit into a Tier-1 telco transformation strategy?

Hansen provides cloud-native, API-driven, TMF-compliant, AI-powered Digital BSS/OSS modules that integrate smoothly into hybrid and legacy environments. Operators can use them to strengthen catalog agility, automate order flows, unify data, enhance monetisation, or improve service reliability – without needing to replace their entire BSS/OSS stack.
This flexibility supports transformation at the operator’s own pace, aligned to business priorities, regulatory requirements, and commercial objectives.

14. What benefits can operators expect from a layered or hybrid modernisation approach?

A layered or hybrid approach allows operators to combine existing systems with cloud-native components, enabling transformation without disruption. Key benefits include:
• Faster time-to-market for new offers
• Improved order accuracy and reduced fallout
• Lower cost-to-serve through automation
• Stronger customer experience
• Gradual reduction of technical debt
• Alignment with ODA and modular architecture principles
This approach balances stability with innovation – ideal for Tier-1 operators.

15. How do industry standards such as ODA accelerate telecom digital transformation?

Industry standards like TM Forum ODA and TMF Open APIs reduce integration complexity, promote interoperability, and give operators a trusted blueprint for modernisation. They ensure that new BSS/OSS components can plug into existing environments without custom engineering.
By reducing dependence on bespoke integrations and enabling modular deployment, standards significantly lower long-term cost and accelerate transformation across the business. They also future proof the architecture for new technologies, including AI, automation, and 5G service innovation.


 
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