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ENABLE CUSTOMER SUCCESS TO CREATE A COMPETITIVE EDGE

This Hansen CIS is a billing and customer care solution which enables energy and utility providers to better understand and service their customers.

Hansen CIS supports everyday commodities built for European markets, including electricity, district heating and cooling, water, and broadband telecommunications. In addition, Hansen CIS makes extensive use of digital channels for customer engagement.  As a result, end customers can take care of most tasks conveniently via self-service.

Offered using a Software-as-a-Service (SaaS) model, Hansen CIS mitigates the complexity of hardware and software procurement and maintenance. Additionally, a user community of more than 130 companies guarantees that Hansen CIS is actively enhanced to match the market requirements.

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Hansen CIS for European Deregulated Markets Delivers

MODULAR ARCHITECTURE

A modular approach with an extensive API library

LARGE USER COMMUNITY

A diverse community of like-minded European Utilities

CUSTOMER FOCUS

Customer-centricity support for DSOs & Retailers in deregulated markets

DEPLOYMENT FLEXIBILITY

Cloud option empowers rapid implementation and operationalisation

COMPREHENSIVE AUTOMATION

Automation in data management and analytics

AUTOMATED UPDATES

Automated software updates save resources, time, and money

CUSTOMER ENGAGEMENT

Improved customer engagement via portals and mobile apps

FLEXIBLE CAMPAIGNS

Campaigns with product add-ons, prices, and select segments

TAILORED TO THE NEEDS OF EUROPEAN ENERGY PROVIDERS

Hansen CIS provides an opportunity to add value to your business and to structure the commercial contracting process with consumers/prosumers and aggregators while using data and analytics to configure processes in real-time.

Distribution System Operators (DSOs) are at the heart of the Energy Transition; ensuring reliable distribution and guaranteeing network stability make the role of the DSO crucial. The introduction of automated metering means higher quality data capture and insight into consumption patterns for customers and installations.  When energy flow changes direction, or there is an introduction of local production in the network, this creates a changed consumption pattern with a more significant power load. This variability produces a less predictable pattern and makes planning more challenging; Hansen CIS and its extensive market experience help solve this.

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