Case Study: BKKE - The Automated Energy Retailer - Hansen Technologies Skip to content

The Automated Energy Retailer

A hansen customer success story: BKKE

In this case study, yoU’ll learn how:

  • BKKE wanted to learn from other industries and think outside the box to provide the energy customer with more than just energy and simple services.
  • Automation helps companies like BKKE to focus on new and specialised services for the customer, rather than just providing general support.
  • Replacing general customer support with automation frees up resources that will help retailers and DSOs take on more customers in new markets – without increasing the size of the organisation.

BKK is one of the major utility companies in Norway. BKKE is a wholly owned subsidiary of BKK and operates within these product areas: Distributed energy solutions, sub metering and joint metering (primarily offered to cooperatives).

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