An automated solution for combined billing brings tremendous operational efficiency. EnoroCX helps Agder Energi to deliver customer value and profitable customer engagement by automating time-consuming back office processes.
The complete combined billing process for 160 000 network customers is handled by only three people at Agder Energi Nett. Separate CIS systems provide an opportunity for utilities to improve customer engagement and sharpen their competitive edge. By owning customer interactions, they can choose and design their own engagement processes. They
have better control of the value chain, and it becomes easier to drive innovation in their subsidiary business portfolios. Specifically for the retailer, LOS, EnoroCX’s billing solution has enabled more rapid innovation and new product creation, and has made possible more attractive offerings for customers.