Hansen PeaceCX is a highly-configurable end-to-end Energy CIS & CRM for fully-regulated investor-owned utilities, competitive retailers, and deregulated networks (transmission/distribution service providers). It is designed to support call center, residential and complex commercial billing, smart-grid, converged services, and deregulated market transaction handling.
Fully browser-based screens to perform all utility customer service processes, with sort-able data arrays, configurable fields, and over a dozen years of user-engineering to ensure the most efficient process handling possible. Newly-hired call center users can usually be fully trained on dozens of system functions in only a day or two.
Automation of business processes minimizes cost of operations. It also allows for high precision and visibility, complying with regulatory requirements and KPIs for quality data delivery.
PeaceCX includes a built-in workflow design tool that hooks into every function of the system. You can create and evolve processes with complex validation, automated triggers and management-by-exception task escalation without the costs of software modification from the system vendor.
Configurable and scalable pricing engine which handles all rate schedules, pricing structures, tax management, and interval billing. Includes support for flat and tiered rates, seasonal rates, contracted minimums/maximums, ratchets, time of day and day-type splits, real-time pricing, index and interval pricing, interruptible and gas transportation pricing, and more.
PeaceCX Handles all payment channels, including integration with your ERP or general ledger system, maintenance of an open-items accounts receivable balance, financial balancing reports and adjustments.
PeaceCX monitors customer credit risk and initiates targeted credit actions. Configurable credit scoring and event creation allows utilities to streamline collections actions for specific customer groups. Flexible payment arrangements promote efficient and controlled debt collection practices.
PeaceCX is specifically designed for the energy industry; it is not a generic CIS product adapted to meet the unique needs of the sector. This reduces the time and cost to install, train, maintain and extend the solution. It also ensures the design of screens and processes incorporates years of best-practice experience in what works for utilities: efficient, automated, accurate and auditable processes.
PeaceCX is installed at multiple large-scale (1m+ meter) energy providers. We have performed scalability benchmark tests in association with live client installations that prove sub-second average screen response times with 2,400 concurrent system users, and rapid overnight batch processing with 10 years of data history for more than 5m accounts.
Transaction processing is extensively multi-threaded and performance optimized, allowing the system to scale to the vast data volumes required of large-scale smart metering. Intra-stage billing processes are multi-threaded, while non-dependent processes (such as fieldwork generation or invoice messaging) are processed in parallel.
Combining best practice business process and modern technology, PeaceCX provides an intuitive and efficient user interface for your operations teams. PeaceCX utilizes modern UI elements such as consolidated screens, collapsible panels, tabs, sort-able tables, and highly graphical elements to make everyday tasks easier and faster.
A typical PeaceCX implementation reduces the cost, risk, and duration replacement by pre-configuring and automating up to 80% of your standard business processes. This process optimization is embedded in measurable KPIs to increase the visibility of operational performance.
PeaceCX provides a range of standard and custom integration options to consolidate interaction between the many disparate, mission-critical systems deployed in utilities today.
Our Integration Toolkit includes a range of pre-built web services that can be readily adapted to your specific environment. These interfaces, combined with Hansen’s years of CIS integration experience, significantly reduce deployment risk and cost.
The PeaceCX solution has been designed with maximum configurability in mind. Modern utilities must be highly adaptive to market change. They cannot wait for time-consuming and costly software customizations performed by the software vendor.
PeaceCX provides administration screens where authorized staff can change nearly any aspect of the system, without requiring deep technical skills or proprietary tools. This includes: automated workflows, new data fields, debt recovery actions, new complex products and rates, web portal design, custom on-demand reports, and much more.
